We pack and send orders every weekday. Most orders leave our warehouse within 1–2 business days. You’ll get an email with tracking once it’s on the way.
How long does delivery take?
Delivery within Australia is usually 3–7 business days, depending on where you live. Regional and remote areas may take a little longer.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary depending on location and local postal services.
What happens if my order is delayed or missing?
If your tracking hasn’t updated or your order seems stuck in transit, reach out to us at support@hidden.com and we’ll follow it up with the carrier.
Can I use the oil with other skincare?
Yes, just apply it on clean dry skin. Once dissolved, you can continue with your normal moisturiser or makeup. If you use strong actives, patch test first to avoid irritation.
Are your products cruelty free?
Always. Hidden is proudly cruelty free we do not use any ingredients that are involved in testing on animals.
How often should I use the oil?
For best results, use it three to five times per week. It can also be used daily for a stronger smoothing effect.
What is your return policy?
If you’re not happy with your order, contact us within 14 days of receiving it. We’ll help you with a replacement or refund depending on the issue.
Where is Hidden Located?
Hidden is Australian owned and operated, our products are made in Australia from ethically sourced ingredients. Our development, packaging and customer care are all managed here in Australia.
